Frequently Asked Questions
1.How Do I Check The Status Of My Order?*
This is How you can check the status of your order in 3 easy steps!
*1-When You Place an Order You Will Be Sent a confirmation email containing your "Tracking number" Along with Your Order#
*2-First our Carrier is "USPS" therefore to get the live data status of your order Go to USPS Tracking here is the link:
*3-simply copy your tracking ID sent to your email and paste it in the USPS Tracking Box and click Track!
2.My Order Is Late?, It is Taking More than the Expected Time Why??*
(please also note that most orders are custom made meaning it is uniquely made only for you it is not pre programmed on our sewing machines therefore it is usual that you might be expecting delays on our order. Please give it 5 days, you should receive it within that time frame, if not contact us directly at: Service@bullrunflag.com
avg responding time: 3 Business Days
This could be you!
Bullrunflag Checks The Returning Basket constantly To see If your Order had been returned from USPS due to Incomplete Address or the reasoning of Address DNE (such address does not exist in the USPS data). We will let you know Via Email if this was the case, If it is, You will be asked to provide the right address for us, We will then take care of shipping for you at no extra cost.
3.Are Patches made in USA?
*Yes, And we are proud of that.
4. What are the instructions to iron the iron-on patch on so I don't damage tag?
*Use iron on medium heat and press patch onto cloth for around 60 seconds.
5. When will a phone number be available for customer service?
*A customer service phone number will become available very soon and will be posted under the contact us area of the website when it is ready for use. Our initial reasoning was to make everything technological based, however since we were getting so much feed backs we will have phone with appropriate extensions in near future.